1. About These Terms

These Terms of Service ("Terms") govern your use of the ToyVilo website, products, ordering process and related services.

By accessing or using our website, you acknowledge that you have read and understood these Terms and agree to comply with them to the extent permitted by applicable law.

If you do not agree with these Terms, please do not use the website or place an order.

2. About ToyVilo

ToyVilo is an online retail store offering products through its website.

Our website may contain product information, images, descriptions, prices, offers, availability information and other commercial content.

We may update or modify website content, product listings, availability, prices or offers from time to time.

3. Eligibility to Place an Order

Orders should be placed by persons who are legally capable of entering into a purchase transaction under applicable law.

If a product is intended for children, the purchase should be made by a parent, guardian or another legally authorised adult where applicable.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other product information displayed on our website are accurate and useful.

However, minor differences may occur due to:

• Lighting and photography conditions
• Screen or device display settings
• Manufacturing variations
• Packaging changes
• Available stock variations

Product images are intended to provide a general representation of the product and should be read together with the written product description and specifications.

5. Colour & Stock Variation

Where a product is available in multiple colours and the website does not provide a colour-selection option, the colour may be supplied according to available stock.

Customers acknowledge that a specific colour cannot be guaranteed where no colour-selection option is offered on the product page.

6. Product Availability

All products are subject to availability.

Product availability may change without prior notice because of stock levels, supplier availability, inventory errors, operational issues or other circumstances.

If an order cannot reasonably be fulfilled because a product is unavailable, we may contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

7. Placing an Order

When you place an order on our website, you provide a request to purchase the selected product at the displayed price and under the applicable terms.

An order may be subject to verification before processing or dispatch.

Order confirmation, dispatch or delivery communications may be sent to the contact details provided by the customer.

8. Order Acceptance & Cancellation by ToyVilo

ToyVilo may review an order before dispatch where reasonably necessary.

An order may be cancelled or declined where permitted by applicable law, including circumstances such as:

• Product becoming unavailable
• Incorrect or incomplete customer information
• Suspected fraudulent or abusive activity
• Duplicate or unusual orders requiring verification
• Delivery restrictions or serviceability issues
• Genuine pricing or listing errors
• Technical or system errors affecting the order
• Other circumstances where fulfilment is not reasonably possible

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with the applicable refund process and law.

9. Pricing & Taxes

Prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.

Applicable taxes, delivery charges or other charges, where applicable, will be communicated or reflected as required during the purchase process.

In the event of a genuine technical, typographical or pricing error, ToyVilo may review the affected order and take an appropriate action permitted under applicable law.

10. Cash on Delivery

ToyVilo currently offers Cash on Delivery (COD) for applicable orders.

Customers placing COD orders agree to provide accurate contact and delivery information and to remain reasonably available to receive the shipment.

Repeated refusal of legitimate deliveries, fraudulent COD orders, intentionally incorrect information or repeated customer-caused delivery failures may result in additional order verification or restrictions on future COD availability, subject to applicable law.

11. Order Confirmation & Communication

By providing your mobile number or email address during checkout, you agree that ToyVilo and relevant service providers may use those details for necessary order-related communication.

Such communications may include order confirmation, dispatch updates, delivery information, customer support messages and return or refund communication.

12. Shipping & Delivery

Orders are shipped using logistics and delivery partners available through our shipping arrangements, including partners available through Shiprocket.

Delivery timelines are estimates and may vary depending on PIN code, courier serviceability, operational conditions and other circumstances.

Delivery may be affected by:

• Courier delays
• Weather conditions
• Operational disruptions
• Remote-area serviceability
• Incorrect or incomplete address
• Customer unavailability
• Local restrictions
• Other circumstances outside our reasonable control

13. Customer Responsibility for Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• House or flat number
• Street or area
• City
• State
• PIN code
• Active mobile number

ToyVilo should be informed as soon as reasonably possible if the customer identifies an error in the delivery information.

14. RTO / Return to Origin

An order may be returned to origin by the courier in circumstances such as unsuccessful delivery attempts, customer refusal, incorrect address, incomplete address, customer unavailability or other customer-related delivery issues.

The ₹200 charge will not be applied where the RTO is caused by a verified error attributable to ToyVilo, subject to verification and applicable law.

15. Cancellation Requests by Customers

Customers may contact us to request cancellation as early as possible.

Cancellation may be possible before an order is dispatched, depending on the order status and operational circumstances.

Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible through the normal cancellation process.

If the shipment subsequently becomes RTO because of a customer-related reason, the applicable RTO provisions may apply.

16. Returns & Refunds

Returns and refunds are governed by our separate Refund & Return Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded or restricted.

17. Damaged, Wrong or Missing Products

If a customer receives a damaged, wrong or apparently incomplete order, the issue should be reported within the period specified in our Refund & Return Policy.

Customers may be asked to provide photographs, package images, shipping labels, unboxing video where available and other reasonable information required to investigate the claim.

Claims are reviewed based on the available evidence, shipment records, order information and applicable law.

18. Customer Use of Products

Customers should use products in accordance with the product description, available instructions, warnings and intended use communicated with the product.

Where a product is intended for children, parents, guardians or responsible adults should determine whether the product is appropriate for the child and whether supervision is necessary.

Customers should not intentionally modify, misuse or use a product contrary to its stated or reasonably intended purpose.

19. Website Use

You agree to use the ToyVilo website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent purposes
• Provide knowingly false information
• Attempt unauthorised access to website systems
• Interfere with website security or functionality
• Introduce malicious code, viruses or harmful software
• Scrape or copy website content for unauthorised commercial use
• Abuse customer support or order systems
• Use the website for any unlawful activity

20. Fraud Prevention

ToyVilo may use reasonable measures to detect and prevent fraudulent, abusive or suspicious orders and transactions.

Where an order requires additional verification, we may contact the customer using the information provided during checkout.

Where an order cannot reasonably be verified or fulfilled, appropriate action may be taken in accordance with applicable law.

21. Intellectual Property

Unless otherwise stated, the ToyVilo name, logo, branding, website design, text, graphics, photographs, product descriptions and other original website materials are owned by or used by ToyVilo with appropriate rights.

You may not copy, reproduce, modify, distribute, sell, publish or commercially exploit ToyVilo's original content without prior permission, except where permitted by applicable law.

22. Third-Party Services

Our website may use third-party services required to operate our business, including Shopify, shipping providers, payment providers, analytics services, advertising platforms, hosting providers and other technology providers.

Third-party services may have their own terms, policies and conditions. Your use of those services may also be subject to their respective terms.

23. Website Availability

We aim to keep the website available and functional, but we do not guarantee that the website will always be available without interruption.

Website availability may be affected by maintenance, technical issues, hosting problems, internet disruptions, security incidents or other circumstances outside our reasonable control.

24. Website Content & Technical Errors

Although we take reasonable care when maintaining website content, technical, typographical, pricing, inventory or display errors may occasionally occur.

If we identify a genuine error affecting an order, we may contact the customer and take an appropriate action permitted by applicable law.

We do not intentionally publish false or misleading product information.

25. Third-Party Links

The website may contain links to third-party websites or services.

Such links may be provided for convenience. ToyVilo does not control third-party websites and is not responsible for their content, policies, availability or practices.

26. Events Beyond Our Reasonable Control

ToyVilo will not be responsible for delays or interruptions caused by circumstances that are reasonably beyond our control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters
• Severe weather
• Government restrictions
• Transport disruptions
• Courier or logistics disruptions
• Internet or technology failures
• Major infrastructure failures
• Strikes or operational disruptions
• Public emergencies
• Other extraordinary events

27. Limitation of Liability

To the extent permitted by applicable law, ToyVilo will not be responsible for losses or delays resulting solely from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability, consumer rights, warranties, remedies or obligations that cannot lawfully be limited or excluded under applicable law.

28. No Unauthorised Guarantees

Product descriptions, images and general information on our website should not be interpreted as creating a guarantee, warranty or promise beyond what is expressly stated or legally required.

Where a product carries a specific manufacturer warranty or guarantee, the applicable warranty or guarantee terms will apply.

29. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, share and protect personal information.

By using our website, you acknowledge that you have access to our Privacy Policy.

30. Customer Communications

Customers should ensure that the contact information provided during checkout remains accurate and accessible until the order is delivered or otherwise resolved.

ToyVilo may use the provided contact details for order-related communications and customer support.

31. Complaints & Grievance Handling

Customers with questions, complaints or grievances regarding an order, product, delivery, return, refund or website service may contact ToyVilo through the support details provided below.

We will review complaints and handle them in accordance with our applicable policies and legal obligations.

Where required under applicable law, complaint handling and grievance redressal will be carried out within the applicable statutory framework.

32. Changes to These Terms

ToyVilo may update these Terms from time to time to reflect changes in our products, services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update means that you will be subject to the updated Terms to the extent permitted by applicable law.

33. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable to the extent applicable, the remaining provisions will continue to operate to the extent permitted by law.

34. No Waiver

If ToyVilo does not immediately enforce a provision of these Terms, this does not mean that ToyVilo has permanently waived its right to enforce that provision in the future.

35. Applicable Law

These Terms are intended to operate subject to the applicable laws and regulations of India.

Any dispute or legal matter will be handled in accordance with applicable law and the jurisdiction of the competent authorities or courts having lawful jurisdiction.

36. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or remove any consumer protection, statutory right, remedy or legal protection that cannot lawfully be excluded or restricted.

Where applicable law provides a customer with rights or remedies beyond these Terms, those rights and remedies will continue to apply.