Contact Us

ToyVilo • Support

Contact Us

Have a question about your order, product, delivery, return or refund? Our customer support team is here to help.

Last Updated: 24 September 2026

Customer Support

For general questions, order assistance, product information, delivery updates, returns or refunds, please contact us by email.

Email:
support@toyvilo.shop

Email ToyVilo

Order Support

Need help with an existing order? Please contact us with your order details so that we can identify the shipment and assist you.

Please include your:

Order ID
Full name
Registered mobile number
Email address, if applicable
Details of your issue

→

Shipping & Delivery

For delivery delays, tracking issues, RTO questions or courier-related concerns, please contact us with your Order ID and tracking/AWB number, if available.

Our orders may be delivered through logistics partners available through Shiprocket.

↩

Returns & Refunds

For damaged, wrong, missing or other eligible product issues, please contact us within the applicable period mentioned in our Refund & Return Policy.

Photos, packaging images, shipping label and other evidence may be requested to verify the issue.

Before You Contact Us

To help us resolve your query faster, please provide as much relevant information as possible.

Identify Your Order Keep your Order ID and registered mobile number ready.

Explain the Issue Clearly explain whether your query is related to the product, delivery, return, refund or another matter.

Attach Evidence When Required For damaged, wrong or missing product claims, include clear photographs or videos where available.

Wait for Verification Our team may need to review order, shipment or product information before providing a resolution.

For Damaged, Wrong or Missing Products

If your order arrives damaged, contains the wrong product or appears to have a missing item, please contact us within 48 hours of delivery.

Where applicable, please provide:

Order ID
Clear product photographs
Outer package photographs
Shipping label photograph
Unboxing video, where available
Description of the issue

Claims are reviewed based on available evidence, order information, shipment records and applicable policies and law.

Privacy & Personal Information

If you have a question about how ToyVilo collects, uses, stores or shares your personal information, you can contact us using the email address below.

Privacy Support:
support@toyvilo.shop

For privacy-related requests, we may need to verify your identity or request additional information before taking action.

Grievance Support

If you have a formal complaint or grievance relating to an order, product, delivery, refund, return, website service or another customer-service matter, you may contact us at:

Grievance Officer:
ToyVilo Customer Support

Email:
support@toyvilo.shop

Please provide your Order ID, registered mobile number and a clear description of the grievance wherever applicable.

We aim to acknowledge and handle customer grievances in accordance with applicable laws and the applicable statutory framework.

Security & Suspicious Activity

If you believe that someone has misused your personal information, placed an unauthorised order using your details or otherwise interacted with our website in a suspicious manner, please contact us promptly.

Email: support@toyvilo.shop

Please do not send sensitive payment credentials such as complete card numbers, CVV, passwords, OTPs or account passwords through email.

What to Expect After Contacting Us

After receiving your message, our team may review the information provided and, where necessary, request additional details.

Depending on the nature of the request, we may need to check:

Order records
Dispatch records
Courier/tracking information
Product information
Return or refund status
Evidence provided by the customer

The time required to resolve a query may vary depending on its complexity and whether information from a third-party logistics or service provider is required.

RTO & Delivery-Related Queries

If your shipment has become RTO (Return to Origin), please contact us if you need clarification regarding the shipment or refund process.

Where an RTO is caused by a customer-related reason, a ₹200 return logistics/handling charge may be deducted from an eligible refund, where applicable and legally permissible.

The charge does not apply where the RTO is caused by a verified fulfilment error attributable to ToyVilo, subject to verification and applicable law.

Official Contact Details

Brand: ToyVilo

Customer Support:
support@toyvilo.shop

Grievance Contact:
ToyVilo Customer Support

Grievance Email:
support@toyvilo.shop

A registered business address, legal entity name, phone number and other seller details should be added here if applicable and required for your business under the relevant laws or platform requirements.