ToyVilo currently offers Cash on Delivery (COD) for eligible orders and serviceable locations.

Select your product, enter your correct delivery details and place your order using the available checkout option.

Once your order is accepted, you may receive an order confirmation through the contact details provided by you.

You may contact us as soon as possible if you want to cancel your order.

Cancellation requests received before dispatch may be considered subject to order status. Once an order has been dispatched, cancellation may not be possible through the normal process.

Contact us as soon as possible with your order details. Address changes can only be considered if the order has not progressed too far in the dispatch or shipping process.

Please always check your name, mobile number, house number, area, city, state and PIN code before placing an order.

It is a colourful interactive fidget toy designed for spinning, pressing and hands-on play. Its moving structure creates a changing visual shape while it spins.

Yes. When the toy is pressed and spun, its structure moves and creates a different visual shape during rotation.

Colour selection is currently not available. Colours may be supplied based on available stock at the time your order is processed.

The product is designed for interactive play and fidget-style use. Please consider the child's age, ability and supervision requirements before use.

Keep the product away from very young children if they may put small parts in their mouth.

Yes. It can be used by both children and adults for casual spinning, fidgeting, entertainment and short activity breaks.

Orders are packed carefully and shipped through Shiprocket using an available delivery partner based on factors such as PIN code, serviceability, package weight and courier availability.

Delivery time depends on your location, courier service, serviceability and other shipping conditions.

The actual delivery timeline may vary due to weekends, holidays, weather, operational issues or other circumstances outside our reasonable control.

Where tracking information is available, shipment tracking details may be shared with you through the contact information provided with your order.

The courier partner may attempt delivery again according to its operational process.

Please keep your phone available and coordinate with the delivery partner when required.

RTO means Return to Origin. It occurs when a shipment cannot be successfully delivered and is returned to the sender.

Where applicable and legally permissible, a ₹200 return logistics/handling charge may be deducted from an eligible refund when the RTO is caused by the customer.

Examples may include refusal to accept the parcel, an incorrect or incomplete address, repeated unavailability or other customer-controlled delivery issues.

No such deduction is intended where the RTO is verified to have resulted from an error attributable to ToyVilo. Claims are reviewed based on the available information and applicable requirements.

Refusing a parcel may cause it to be returned to us as an RTO. A customer-caused RTO may be subject to the applicable return logistics/handling deduction described in our Refund & Return Policy.

Contact us within 48 hours of delivery and provide your order details along with clear photos or videos showing the issue.

The claim will be reviewed based on the evidence provided and the applicable return/refund requirements.

Contact us within 48 hours of delivery with your order details and clear photos/videos of the product received and its packaging.

We will review the claim and provide the applicable resolution where the issue is verified.

Contact us within 48 hours of delivery and provide your order details along with relevant photos/videos of the package and contents.

The issue will be reviewed based on the information and evidence provided.

An unboxing video is strongly recommended because it can help us investigate damage, missing items or incorrect products.

However, claims are reviewed based on the complete evidence available and applicable requirements.

Where a refund is approved, ToyVilo generally processes it within 2 business days after the required verification or return process is completed.

The time taken for the amount to appear in the customer's account may depend on the payment or banking system involved.

For an approved COD refund, we may request the bank or payment details required to process the refund securely.

Only the information reasonably required to process the refund should be provided.

We may need your name, mobile number, email address and delivery details to process your order, arrange delivery, provide support, communicate about your order and handle returns or refunds.

ToyVilo does not sell or rent customer personal information.

Information may be shared with service providers where reasonably required for order fulfilment, delivery, payment, customer support, security, analytics, legal compliance or other purposes described in our Privacy Policy.

Yes. Information necessary to deliver your order may be shared with Shiprocket and the relevant delivery partner so that the shipment can be processed and delivered.