1. Who We Are

This Privacy Policy applies to the ToyVilo online store and explains how we collect, use, store, disclose and protect information connected with your use of our website and services.

Brand: ToyVilo

Customer Support Email: support@toyvilo.shop

If a separate legal/business entity name, registered address or other statutory seller information is required to be displayed under applicable law, the relevant information should be added to the website.

2. Information We May Collect

Depending on how you use our website, we may collect information such as:

• Full name
• Mobile or telephone number
• Email address
• Shipping and delivery address
• Billing or transaction-related information, where applicable
• Order number and order details
• Products purchased or considered
• Customer support communications
• Information provided when submitting a return, refund or complaint
• Photos, videos or other evidence voluntarily submitted for an order issue
• Information required to prevent fraudulent or abusive transactions

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by Shopify, our website technology providers, analytics services or other authorised service providers.

This may include information such as:

• IP address or approximate network information
• Browser type and version
• Device type
• Operating system
• Language and general device settings
• Pages viewed and website interactions
• Referring website or marketing source
• Date and time of website activity
• Basic diagnostic and security information

This information may be used for website functionality, security, analytics, performance measurement, fraud prevention and improving the shopping experience.

4. How We Use Your Information

We may use information collected through the website for purposes including:

• Processing and confirming orders
• Verifying order information
• Preparing and dispatching products
• Arranging delivery
• Communicating order and shipment updates
• Providing customer support
• Processing eligible returns and refunds
• Investigating damaged, wrong, missing or disputed orders
• Preventing fraud, abuse and suspicious transactions
• Maintaining business, accounting and transaction records
• Improving website performance and user experience
• Understanding website usage and product interest
• Complying with applicable laws, regulations and lawful requests
• Protecting our rights, property and website security

5. Order & Delivery Information

When you place an order, information such as your name, mobile number, email address and delivery address may be used to process and fulfil your order.

Because ToyVilo uses shipping and logistics services, relevant order information may be shared with the applicable shipping provider for the purpose of dispatching and delivering your order.

6. Shiprocket & Delivery Partners

ToyVilo may use Shiprocket and delivery partners available through Shiprocket or other authorised logistics arrangements to fulfil orders.

Relevant customer information may be provided to the applicable logistics provider so that the order can be picked up, transported, tracked and delivered.

Such information may include the customer's name, mobile number, delivery address, order information and other information necessary for shipment fulfilment.

7. Payment Information

ToyVilo currently offers Cash on Delivery (COD) for applicable orders.

Where any third-party payment method is made available in the future, payment processing may be handled by the relevant payment service provider.

ToyVilo does not intend to store complete payment-card details such as full card numbers unless specifically required and lawfully permitted for a relevant service.

8. Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage or similar technologies to operate the website and understand how visitors use it.

These technologies may be used for purposes such as:

• Keeping the website functioning properly
• Remembering necessary website preferences
• Security and fraud prevention
• Understanding website traffic
• Measuring advertising performance
• Improving website and product experience

Depending on your browser, device and available controls, you may be able to manage or restrict certain cookies through your browser settings.

9. Analytics & Advertising Technologies

ToyVilo may use analytics and advertising technologies provided by third parties to understand website activity, measure advertising performance and improve marketing campaigns.

Depending on the tools installed on the website, these technologies may include services such as advertising pixels, conversion tracking, analytics tools or similar technologies.

These services may process information such as device information, website activity, approximate location information, referral source and interactions with our website, subject to their respective policies and applicable law.

10. When We May Share Information

We do not sell or rent customer personal information for independent commercial use.

We may share relevant information with authorised third parties where reasonably necessary for operating our business, including:

• Shopify and website technology providers
• Shipping and logistics providers
• Payment service providers, where applicable
• Analytics and advertising service providers
• Technology, hosting and security providers
• Customer support service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where legally required

11. Legal & Regulatory Disclosures

We may collect, use, retain or disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or regulatory requests
• Prevent fraud or unlawful activity
• Investigate security incidents
• Resolve disputes
• Protect our legal rights or property
• Protect customers, employees or other persons

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax and business records, fraud prevention, dispute resolution and legal compliance.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, accounts and communications.

14. Data Breach & Security Incidents

If we become aware of a personal-data security incident that requires action under applicable law, we will take reasonable steps to investigate, contain and address the incident and make any legally required notifications.

We may also work with relevant technology, hosting, logistics or other service providers when investigating or responding to a security incident.

15. Your Privacy Rights

Subject to applicable law, customers may contact us regarding their personal information and may request applicable privacy-related actions, which can include:

• Access to applicable personal information
• Correction of inaccurate information
• Information regarding how personal data is processed
• Deletion or erasure where applicable
• Withdrawal of consent where consent is the applicable basis for processing
• Raising a privacy-related grievance

Certain information may need to be retained or processed where required or permitted by applicable law, including information necessary for completed orders, accounting, tax, fraud prevention, dispute resolution or legal compliance.

16. How to Request Privacy Assistance

If you want to make a privacy-related request, please email us at:

support@toyvilo.shop

To help us locate your information and protect against unauthorised requests, we may need to verify your identity or ask for additional information.

We will handle valid requests within the time and manner required by applicable law.

17. Children's Privacy

ToyVilo sells products that may be intended for children, but our website is primarily intended for customers who are legally capable of placing orders and entering into transactions.

We do not knowingly request or intentionally collect unnecessary personal information directly from children for independent marketing or profiling purposes.

If a parent or lawful guardian believes that a child has provided personal information to us inappropriately, they may contact us at support@toyvilo.shop so that the matter can be reviewed and appropriate action can be taken where required by applicable law.

18. Third-Party Websites & Services

Our website may contain links, integrations or services operated by third parties.

Third-party websites and services have their own privacy practices and policies. ToyVilo is not responsible for the privacy practices of third-party websites that we do not control.

Customers should review the privacy policies of third-party services when interacting with them.

19. Business Transfers

If ToyVilo's business, assets or operations are reorganised, transferred, merged, acquired or otherwise changed, customer information may be transferred as part of the relevant business transaction, subject to applicable law and appropriate privacy protections.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version will be published on this page along with the updated date.

21. No Waiver of Legal Rights

Nothing in this Privacy Policy is intended to exclude, restrict or remove any right, remedy, protection or liability that cannot lawfully be excluded or restricted under applicable law.